Drop-in support

Drop in support4

One-on-one help to address your needs.

What is it?

Our drop-in support known as DUTY provide one-off help to address your needs, every Monday to Friday between 1pm and 3pm.

We can help you with:

  • Information
  • Assessment - we will try to understand the issues you need help with
  • Referral to other services that can help you
  • Advocacy - we support you to get the services that you need

Who can access this service?

Anyone needing information, referral and/or one-off social work support.


It’s free.

Do I need a referral?

No. You do not need a referral to access this service.


See other locations.

Make a booking

This is a walk-in service so a booking is not needed. Ask reception to place you in the queue from 12.30PM

If you have questions about this service, call 1300 637 744 (MERRI H).

More information

Where can I get more information about this service?

Call 1300 637 744 (MERRI H).

I speak another language other than English. Can you still help me?

Yes. We can organise a telephone interpreter for free.

I have a complex problem and need a lot of help. Can you still help me?

Yes we can help you. If we think you will need more than one visit for us to help you, we can refer you to our counselling service.

This service is supported by the Australian Government Department of Health.