Better Care and Services Framework and Accreditation

Better Care and Services Framework

Our Better Care and Services Framework is designed to ensure all people and consumers at Merri Health understand how we achieve high quality and safe healthcare and support services, and what everyone’s role is in achieving this.

The framework uses the Safer Care Victoria, Department of Health and Human Services legislation and policy and applicable accreditation requirements.

Learn about how we achieve better care via our framework. We also have a summary version.


Keeping to quality care and continuous improvements for better outcomes.

Merri Health has policies, procedures and management systems in place to improve quality and safety, and reduce risk to clients, staff and the community. This is supported by a Quality Governance framework and associated work plan. 

Our clinical and corporate governance systems ensure quality is monitored, reviewed and reported and is of the highest standard.

We also take part in quality accreditation reviews. Compliance with applicable accreditation standards is part of our quality governance.   

Accreditation standard


Next scheduled assessment

Aged Care Standards (ACS)

19 June 2019

20 June 2022

Communication Access Standards (CA)

25 August 2020

25 August 2022

Mental Health Service Accreditation Program (MHS)

31 October 2020

31 October 2023

National Safety and Quality in Healthcare Standards (NSQHS)   Dental Services Only.

29 February 2024 

28 February 2027

Human Services Standards (HSS)

20 November 2022

20 November 2025

Quality Improvement Council (QIC)

20 November 2022

20 November 2025

Rainbow Tick Inclusive Practice Standards (RT)

20 November 2022

20 November 2025

Child Safe Standards 

Merri Health is committed to the Victorian Child Safe Standards in policy and in practice, to promote and protect the best interests of all children involved in our services.