Your privacy

We keep your contact details and information about your health in your file so we can provide you the best care.

We use the information for improving our service and as required by law. We will only collect sensitive or private information if you consent and if we need it to provide a service. If you decide not to share some of your information, this is your right, but it may affect our ability to provide you with the best possible service. Your information can be seen by the staff who work with you. We will only give your information to other services (including overseas services) if you let us, or if required by law.

We are committed to protecting the privacy of your information and it is protected by law. We store your information securely and where possible, we keep it in an electronic file.

You have a right to ask for access to your information and to ask for it to be corrected. Contact our Quality Manager if you would like to see your file or if you are worried about the privacy of your information. A copy of our privacy policy is available here.

I have questions about privacy and feedback. Who can I speak to?

Contact our Quality and Customer Experience manager:

  • Call 1300 637 744
  • Visit Wurundjeri Woi Wurrung | Ground floor, rear unit 4, 19 Pentridge Boulevard, Coburg 

I'd like information about services. Who can I speak to?

  • Call 1300 637 744