Frequently Asked Questions

Younger patient doctor

Have a question? See our frequently asked questions guide below.

Q: How do I make an appointment?
A: You can schedule an appointment over the phone (1300 056 300) or online through HotDoc.

Q: Do I need a referral?
A: No, our GP services are available to everyone in the community. Simply make an appointment online or over the phone (1300 056 300).

Q: Can I get a referral to a specialist from the GP?
A: Yes, our GPs can provide referrals to specialists as needed. We have an onsite Pathology, and nearby the facility are Allied Health services, Radiology, and a pharmacy.

Q: How much does it cost?
A: Fees are payable at the time of consultation. Please ensure you bring your concession and Medicare card to your appointment.

Non-Medicare Card holders and all weekend appointments will be billed the following private fees:

  Private fees Medicare rebate
Standard consult $77.40 $42.85
Long consult $120.00 $83.60
Prolonged consult $160.00 $122.15

Q: Is bulk-billing available?
A: Yes, Bulk billing is available weekdays for:

  • Children under 16 years of age
  • Pension Card holders
  • Eligible Australian concession card holders
  • Healthcare Card holders
  • Veteran (DVA) Card holders

All weekend appointments and non-Medicare Card holders will be privately billed.

Q: Is there street parking available?
A: Yes, there is free 2-hour street parking directly in front of the medical centre.

Q: Is your facility wheelchair friendly?
A: Yes, our facility is wheelchair accessible. Disabled parking spots are available.

Q: Are you open every day?
A: Our medical centre is open 6 days a week, Monday through to Saturday. We are closed on Sunday and public holidays.

Q: What services do you offer?
A: Our comprehensive range of general practice services includes:

  • General check ups
  • Addiction medicine
  • Family medicine
  • Health assessments
  • Immunisations
  • Mental health
  • Minor surgical procedures
  • Pathology
  • Recall/reminders
  • Sexual health and family planning
  • Skin checks
  • Travel medicine
  • Women’s and men’s health
  • WorkCover and more!

Q: Are there male and female doctors?

A: Yes, we have 4 male and 1 female GPs in the team.

Q: Can I choose my doctor?
A: Yes, you can request your preferred doctor on the online booking platform, or make a request over the phone at the time of booking.

Q: What languages are spoken?
A: All of our GPs speak English. Dr Peter Enright speaks both French and English.

Q: I need more time with my doctor. Can I make a longer consultation?
A: Yes, long consultations are available on request at the time you book your appointment

Q: Do I have to do my consultation in person?
A: For patients who prefer to receive care from the comfort of their own home, we offer telehealth and phone consults.

Q: I am too ill to attend the clinic. What can I do?
A: Home visits may be available for patients. Please speak to your doctor or ask our reception staff.

Q: What about my test results?
A: Your doctor will normally ask you to make an appointment to discuss test results and follow-up, in person.

Q: Tell me about my right to confidentiality.
A: Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times. The availability of this information is restricted to authorised members of staff only. Speak with your doctor if you would like a copy of your medical record.

If you would like a copy of our privacy policy, please ask at reception.

Q: What is My Health Record?
A: Our clinics are registered to participate in the My Health Record system and we can assist you with registration. In a medical emergency, healthcare providers connected to the My Health Record system can see your health information to provide you the best possible care quickly.

Q: I have feedback.
A: We welcome and value all feedback and complaints because it helps us understand how we can improve our service. We will respond to all feedback and complaints as soon as possible and we will respect your privacy.

You can:

  • Speak to a staff member
  • Fill in a form when you visit, or
  • Call our Complaints Officer on 03 9389 2234
  • Send us feedback via our website at

If you are not happy with the outcome you can contact: 

Health Complaints Commissioner
Ph: 1300 582 113;

More information

Make an appointment 

Please call our reception on 1300 056 300 or book online at HotDoc

We are currently not taking new patients. 

Your doctor will normally ask you to make an appointment to discuss test results in person. If the matter is urgent, please tell reception staff.

Clinic hours 

Monday to Friday  8:30am - 6:30pm 
Saturday  9:30am - 12:30pm 
Sunday and public holiday's  Closed


After Hours medical care 

National Home Doctor Service. Call 13 74 25. 

For emergencies

Please dial 000 for an ambulance.

Home visits 

Home visits are available for patients who are too ill to attend the clinic. Please speak to your doctor about home visits or ask at reception.


  • 11 Glenlyon Road, Brunswick VIC 3056 (Enter via the Merri Health main entrance)

Arriving by car 

Free 2-hour street parking directly in front of the medical centre with several disabled parking spots available. Our facilities are wheelchair accessible.

Travelling via public transport 

  • Tram: Number 19 Sydney Rd Tram (Stop 21 – the Brunswick Town Hall)
  • Bus: 506 (Stop Glenlyon Road, on the corner of Sydney Road)
  • Train: Brunswick Railway Station (10 minute walk – 700m)

Our team 

Our dedicated GPs are here to provide comprehensive and holistic health care to all patients.

Download our brochure for more information 

Click here to download. 

Our clinics are AGPAL accredited general practices. Achievement of AGPAL accreditation reassures you that our doctors and practice team are committed to providing you with high quality health care in a safe environment.