New support for Victorian carers from today

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Published April 06 2020

New, improved and expanded services are available to Victorian carers from Monday 6 April.

A consortium of Victorian health providers will offer free, early intervention support under the brand Carer Gateway, in an effort to avoid carers reaching a crisis point.

Carer Gateway state manager Vicki Down said nationally, anxiety is the biggest driver of traffic to Australian carer websites.

“Carers have told us they only seek support when they are in crisis and struggling to cope – we’re trying to change this. 

“Everyone’s journey is different. Some carers may want to learn strategies to help them in their role as carers, while others may be looking at strategies to improve their health and wellbeing. Whatever is important to you is important to us.”

Carers will be able to access over-the-phone and in-person support such as coaching, counselling, peer support, information and advice. Online groups and courses, and crisis and emergency support will also be available.

Led by Merri Health, the Carer Gateway Victorian consortia includes Alfred Health, Ballarat Health Services, Barwon Health, Bendigo Health Care Group, FamilyCare and Uniting (Victoria and Tasmania) Ltd.

Anyone caring for a family or friend with a disability or mental illness, or is frail, aged or has a chronic condition may be eligible for support. Call 1800 422 737 or visit

More information

  • Carers provide physical, emotional, social or financial support that may include assistance with personal care, shopping and paying bills.
  • Victorian carers receiving services from other providers will transition to the Carer Gateway from 6 April 2020. Existing service providers will be funded until 31 May 2020.