Your rights and responsibilities
What are my rights?
You have the right to:
- Respectful, safe and quality care from our service that accepts you regardless of your social status, gender identity, race, sexual orientation, religion, political belief, mental illness or any access requirements
- Be given good information and make decisions about your care
- Give suggestions or make a complaint without any negative effects to your care
- Bring a support person (advocate) to help you, such as a friend, family member or independent person
- Use an interpreter if you use another language. Let our staff know if you would like an interpreter when you make an appointment
What are my responsibilities?
You are responsible for:
- Showing respect for all other people and property at our service regardless of social status, gender identity, race, sexual orientation, religion, political belief, mental illness or any access requirements
- Giving us true information so we can help you
- Respecting the privacy of other people including information discussed in group programs
- Acting in a way that will mean you and other people are safe when visiting us or when you are with our staff
- Letting us know if you cannot make an appointment (at least 24 hours notice)
I can't speak English. Can you help?
Yes, for some of our services, we have staff that can speak different languages like our counselling service. You can also use an interpreter service.
When you make a booking, let our reception staff know if you would like an interpreter.
Australian Charter of Healthcare Rights
Click here to download the Australian Charter of Healthcare Rights.
