Feedback and complaints

Feedback is important to us.

Comments, compliments and complaints help us improve services, how we do things and provide you with a better experience. When dealing with a comment, compliment or complaint, we will make sure that:

  • We treat you with dignity and respect
  • We communicate openly and honestly
  • We promote creativity and innovation
  • We are flexible and respond to the needs of our community
  • We know that everyone has something to contribute and learn

How can I provide feedback?

You can do one of the following:

  1. Fill out the form below
  2. Call (03) 9389 2234
  3. Email
  4. Send us your feedback by mail to:

Quality Team
Merri Health - Feedback and Complaints
Ground floor, Unit 4, 19 Pentridge Blvd, Coburg VIC 3058

If you want to complain to an external agency, please click here

What do you want to tell us?