Feedback and complaints
Feedback is important to us.
Comments, compliments and complaints help us improve services, how we do things and provide you with a better experience. When dealing with a comment, compliment or complaint, we will make sure that:
- We treat you with dignity and respect
- We communicate openly and honestly
- We promote creativity and innovation
- We are flexible and respond to the needs of our community
- We know that everyone has something to contribute and learn
How can I provide feedback?
You can do one of the following:
- Fill out the form below
- Call (03) 9389 2234
- Email Quality@merrihealth.org.au
- Send us your feedback by mail to:
Quality team
Merri Health
Feedback and Complaints
Level 1, 368 Sydney Road, Coburg VIC 3058
You can also complain to:
- Health Complaints Commissioner
- Disability Services Commissioner
- Mental Health Complaints Commissioner
- Aged Care Complaint Scheme