Feedback and complaints

Feedback is important to us.

Comments, compliments and complaints help us improve services, how we do things and provide you with a better experience. When dealing with a comment, compliment or complaint, we will make sure that:

  • We treat you with dignity and respect
  • We communicate openly and honestly
  • We promote creativity and innovation
  • We are flexible and respond to the needs of our community
  • We know that everyone has something to contribute and learn

How can I provide feedback?

You can do one of the following:

  1. Fill out the form below
  2. Call (03) 9389 2234
  3. Email
  4. Send us your feedback by mail to:

Quality team
Merri Health
Feedback and Complaints
Ground floor, Unit 4
19 Pentridge Blvd, Coburg VIC 3058

You can also complain to:

What do you want to tell us?