Coronavirus set to impact in-person carer services

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Published Apr 30 2020

Carer support services delivered through the new nationwide network of Carer Gateway service providers have commenced.

Given the current situation with coronavirus (also known as COVID-19), which is rapidly evolving, our new in-person services are likely to be affected.

Carers are assured that the department is working closely with service providers to ensure business continuity plans are in place to manage and respond appropriately to the impact of coronavirus.

In cases where in-person services are not possible due to the impact of coronavirus, service providers will aim to find alternative supports for carers. Carers can continue to access online and phone-based supports via

Carers who need access to services or information should contact:

Carer Gateway 1800 422737 Monday to Friday, 8am to 5pm local time.

If you are in crisis, anxious or depressed and want to talk with someone, call:


13 11 14

Kids Helpline (for people aged 5 to 25)

1800 55 1800

Carers are encouraged to stay up to date on the most current information relating to coronavirus by visiting

In brief

  • Carer Gateway is a vital contact point providing assistance to carers
  • Led by Merri Health, the Carer Gateway consortia in Victoria includes Alfred Health, Ballarat Health Services, Barwon Health, Bendigo Health Care Group, FamilyCare and Uniting (Victoria and Tasmania) Ltd.