Family violence - recovery support

Family violence2

Recovery support services for survivors of family violence, from culturally and linguistically diverse communities and those with a disability.

What is it?

Tailored support from a professional practitioner and a trained Recovery Support Worker. Our Recovery Support Workers have experienced family violence, and are from diverse backgrounds. The service is known as iHeal.

We can support you, and where appropriate, your family, with counselling, case work,  advocacy, education, help to navigate complex systems such as courts, child protection, mental health, housing and alcohol and drug support services.

We also run support groups and can link you to other services, to help you build social and community connections.

Who can use this service?

Women, children and same-sex attracted and gender diverse people that live in the Cities of Melbourne, Yarra, Darebin, Moreland, Hume, Whittlesea, Brimbank, Stonnington or Port Phillip.

We provide specialist support for women from culturally and linguistically diverse backgrounds and women living with a disability.


It's free.

Do I need a referral?

No. You do not need a referral to access this service.


We can also come out to see you. Ask our team when making a booking.

Make a booking

Call drummond street services' intake team on 03 9663 6733.

More information

I'm in crisis. Can you help me?

iHeal is not a crisis response service. For crisis support, call:

  • 000 - Victoria Police for immediate safety and concerns
  • 1800 RESPECT (737 732 8) - family violence and sexual assault 24-hour telephone support
  • 1800 015 188 - Safe Steps Victoria, available 24 hours for crisis support for women

What makes iHeal unique?

You will receive support from a trained recovery support worker and a professional practitioner. They will work with you to identify your goals and respond appropriately to your needs.

This service is a partnership between drummond street services and Merri Health.

Drummond St Services CMYK small web      iHeal logo final small web