Carer Engagement Coordinator

Preston location
Full time permanent
Hybrid working arrangements
Salary Packaging
Opportunity to lead a dynamic team

Your new organisation

At Merri Health, we strive to enrich diverse communities through the provision of quality health care and support services.  A career at Merri will see you contributing to a culture that affects change for our clients and the wider community.  We are committed to supporting the talent and skills of our employees because we know their capability is the key to our success.

Your new role

The Carer Engagement Coordinator is responsible for leading carer engagement, service promotion, service development, policy advocacy and initiatives which introduce and embed strategies and ways of working that foster a carer centred approach to service planning, delivery and evaluation.

Service Description
To increase support for carers, the Commonwealth government has engaged with stakeholders over several years to re-design services and as a result it has developed the Integrated Carer Support Service (ICSS) model which is designed to reduce carer stress, increase resilience, and help carers plan for the future.
The system will be supported by national infrastructure and managed by the Australian Government with services including:
• the Carer Gateway website
• phone counselling
• online self-guided coaching
• an online peer support community forum, and
• online skills courses.

At a regional level, the Carer Gateway will respond to the specific needs of their communities by providing:
• a centralised intake and registration process
• carer support planning
• in-person peer support
• in-person counselling
• carer directed packages
• emergency respite care, and
• in-person carer coaching 

Merri Health and its consortium partners (Alfred Health, Ballarat Health Services, Barwon Health, Bendigo Health Care Group, Goulburn Valley Family Care Inc. and Uniting (Victorian and Tasmania) Ltd.) have been chosen by the Commonwealth to deliver the new Carer Gateway in Victoria.

You will be responsible for

Reporting to the Program Manager, Operations and Service Support, this role:
• Leads a team and builds a culture of ambition and success through motivating and developing employees by providing challenge and promoting continuous improvement.
• Provides professional subject matter advice relating to carer engagement, service development, service evaluation, service promotion, project management and policy advocacy.
• Monitors trends, changes and service gaps within the sector.
• Identifies, designs and implements growth and sustainability strategies and solutions that contribute to the achievement of carer programs and services in line with government policy and reforms.
• In conjunction with the Program Manager, develops program plans and individual work plans which incorporate goals and objectives that align with the strategic direction of the Carer Gateway and Merri Health.
• Establishes reporting to monitor progress against work plans and budget.
• Oversees Community of Practice meetings with partners to ensure ongoing service development and continuous improvement.
• Develops Advisory committees to ensure carer lived experience is embedded into all service development
• In conjunction with Merri Health, Marketing and Communication team and partners, identifies and leads the development of general marketing communications and promotional opportunities for the Victorian Carer Gateway.
• Oversees the delivery of statewide Carer Engagement events/social activities and promotional activities in partnership with consortia members.
• Ensures the effectiveness of carer engagement activities and that they reflect evidence-based practice, demonstrate innovation and are evaluated.
• Makes recommendations for targeting professional audiences (GPs, hospitals, etc.) to improve engagement and increase accessibility to Carers
• Promotes and drives positive relationships with carers, captures all input, feedback and complaints in relation to service delivery, planning, design and evaluation and ensures this is fed back into continuous improvement.
• Contributes to policy and process development to ensure best practice approaches are implemented in supporting carers.
• Ensures services provided operate within the principles underpinning the Carer Support Framework and the Carer Gateway Service Provider Operating Manual.
• Develops and maintains positive relationships with all stakeholders including relevant internal colleagues, partners, government services, service providers and key referrers.
• Ensures reporting requirements for programs are undertaken.

Other Duties
• Manage program finances including budget setting and ongoing maintenance, ensuring program operates within a responsible, sustainable financial framework.
• Ensure the appropriate tools, policies, compliance with registration and/or codes and models of practice are embedded in the team/program for desired business and organisation culture outcomes
• Ensure compliance with all relevant legislation, funding guidelines, service standards and contractual obligations.
• Work as part of the Business Support Leadership team on projects to improve service delivery for Carers

What you will need to succeed

• Bachelor qualification in Social Work or equivalent tertiary related field.
• Demonstrated experience in designing, planning, delivering and evaluating programs.
• Relevant experience and capacity to provide effective supervision, support and development of staff.
• Demonstrated project management and advocacy skills.
• Knowledge of the community care sector, including the complex challenges faced by carers of people with a disability, chronic illness, mental health condition and the aged.
• Proven ability to foster and maintain relationships with internal and external stakeholders and to relate to and work effectively with a diverse range of individuals and communities.
• Organisational and interpersonal skills, e.g., negotiation, problem solving capacity, communication and organisational and planning skills
• Sound financial management, budgeting, reporting and compliance skills with the proven ability to work independently.
Proficiency in the use of Information and Communication technologies.

• Community development, health administration or management experience
• An understanding of strategic thinking, planning and service development concepts.
• Knowledge of the Carer Support Framework for Integrated Carer Support Services (ICSS).
• Knowledge of the Carer Gateway Service Provider Operating Manual
• Knowledge of issues impacting carers from Indigenous, CALD and LGBTIQA+ backgrounds
• Ability to speak a relevant community language.

What we offer

We offer a diverse, inclusive and flexible environment which encourages you to bring your whole self to work. As the successful applicant you’ll be joining an organisation where you will be supported to grow, learn and develop your skills to reach your potential.
You will also have access to generous salary packaging, purchase leave and flexible work arrangement options.

What you need to do now

Start by reviewing the attached position description and take a few minutes to learn more about us on our website. If you have any questions, contact Tracy Currie on or (03) 9495 2534.

When you're ready to apply, email your CV and cover letter to

Applications close 18/2/2023.

What else do I need to know

Preferred candidates will be subject to comprehensive reference and pre-employment background checking conducted by Merri Health prior to an offer of employment, including criminal record history check, NDIS worker screening and other employee screening and credential checks as determined by the position description.

All candidates must have the right to work in Australia. Merri Health is an equal opportunity employer and is committed to ensuring a safe environment for children and young people.

We encourage individuals of diverse backgrounds including but not limited to those from the Aboriginal and/or Torres Strait Islander, Culturally and Linguistically Diverse, the LGBTIQA+ community and those living with a disability to apply.